RealPlaysOnline.com is the platform made available through the website at https://realplaysonline.com (the “Site”) and any related pages, features, games, tools, content and functionalities that reference or are governed by these legal terms (together, the “Services”). The Services are operated by the operator of the Site (the “Platform”, “we”, “us” or “our”).
THE SERVICES PROVIDE FREE-TO-PLAY, BROWSER-BASED GAMES AND RELATED ENTERTAINMENT CONTENT FOR RECREATIONAL USE ONLY. NO DOWNLOADS OR INSTALLATIONS ARE REQUIRED. NO ACCOUNT REGISTRATION OR LOGIN IS PROVIDED OR REQUIRED. NO PAYMENTS, SUBSCRIPTIONS OR PURCHASES ARE ACCEPTED OR PROCESSED. NO REAL-MONEY MECHANICS, PRIZE-BASED MECHANICS, OR MONEY’S WORTH FEATURES ARE OFFERED.
These Legal Terms constitute a legally binding agreement between you, whether as an individual or acting on behalf of an entity (“you”), and the Platform, governing your access to and use of the Services. By accessing, browsing or using the Services you confirm that you have read, understood and agree to be bound by these Legal Terms in full.
IF YOU DO NOT AGREE TO THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST CEASE USE IMMEDIATELY.
Supplemental terms, policies or notices that we publish or link to via the Services from time to time are incorporated into these Legal Terms by reference.
We reserve the right to amend, update or replace these Legal Terms at any time in our sole discretion. When we do so the “Last updated” date displayed will reflect the effective date of change. You are responsible for reviewing these Legal Terms periodically to remain aware of amendments. Your continued access to or use of the Services following publication of revised Legal Terms constitutes your acceptance of those revisions.
The Services are intended for users who are at least thirteen (13) years of age. If you are under eighteen (18), you confirm that you have permission from your parent or legal guardian to use the Services and that they have reviewed these Legal Terms with you. The Services are UK-facing and are governed by the laws of England and Wales. You may access the Services from other locations at your own initiative and risk and you remain responsible for compliance with applicable local laws.
You are advised to keep a printed or electronic copy of these Legal Terms for your records.
The Services comprise a free-to-access, browser-based online entertainment platform providing casual games that run directly in a user’s web browser, together with related informational pages and support features. The Services are provided for recreational purposes only.
The Services present games and related content only. We do not:
- require or offer user accounts, registration or log-in;
- process payments, subscriptions, purchases or donations;
- offer prizes, rewards or items of money’s worth;
- provide payment services, financial services or any regulated service; or
- act as agent or intermediary for transactions between users and any third party.
The Services are intended for lawful access and use. We do not represent that the Services or any Content are appropriate, accurate or available for use in all jurisdictions. The Services are not designed for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use would breach applicable law or would subject us to any registration, authorisation, licensing or supervisory requirement. Persons who access the Services from locations outside the United Kingdom do so at their own initiative and are solely responsible for compliance with all applicable local laws.
All intellectual property rights subsisting in or arising from the Services are owned by us or licensed to us. This Section sets out the limited rights granted to you for personal use of the Services and the rights you grant to us in respect of any material or feedback you submit.
By accessing or using the Services, you represent and warrant on a continuing basis that: (1) any information you provide to us is and shall remain true, accurate, current and complete; (2) you will promptly update any information you provide to ensure it remains accurate and complete; (3) you have full legal capacity and authority to enter into and comply with these Legal Terms; (4) you are at least thirteen (13) years of age and, if you are under eighteen (18), you have permission from a parent or legal guardian to use the Services; (5) you will not access or use the Services through any automated, non-human or fraudulent means, including bots, scripts, crawlers or equivalent technologies; (6) you will not use the Services for any unlawful, unauthorised or improper purpose; and (7) your use of the Services complies with all applicable laws and regulations.
If you provide any information that is untrue, inaccurate, incomplete or misleading, or if we reasonably believe that you have breached any representation or warranty in this Section, we may deny, restrict or terminate your access to the Services at any time without notice.
The Platform does not provide user accounts, login functionality or registration processes, and no access to the Services requires the creation of an account. You may use the Services without registering or identifying yourself.
Where user interaction is facilitated, including the submission of enquiries, corrections or feedback, such interactions may be carried out via support@realplaysonline.com or through designated submission forms made available on the Services.
Should user accounts or authentication features be introduced in the future, these Legal Terms will be amended to include binding provisions governing account creation, security requirements, user obligations and acceptable use.
The Platform does not sell, license or supply any goods, services or digital content to users and does not request or accept payment, financial information, deposits or fees from users in any circumstances. Access to the Services is provided free of charge for personal recreational use. No charges, subscriptions, ongoing fees or transactional elements are associated with your use of the Services.
The Platform does not process payments, accept financial transactions or provide goods or services capable of return, cancellation or refund. As no commercial transactions occur through the Services, no refund, return or cancellation rights apply.
You may only access and use the Services for the legitimate and authorised purposes for which they are made available. The Services may not be used for any commercial, revenue-generating or competitive undertaking except to the extent expressly permitted by us in writing. Your right to use the Services is conditional upon strict compliance with all prohibitions set out below.
As a user of the Services, you must not, and you agree that you will not, engage in any of the following prohibited activities:
(a) systematically retrieve, extract or harvest data or Content from the Services, whether manually or through automated tools, to compile, directly or indirectly, any collection, compilation, database or directory without our prior written consent;
(b) deceive, defraud or mislead us or any other user, including through attempts to obtain sensitive information, impersonation or manipulation;
(c) circumvent, disable, interfere with or otherwise compromise any security-related feature of the Services, including features that prevent copying or restrict access to the Content;
(d) disparage, tarnish or otherwise cause harm to us, the Services or our reputation;
(e) use any information obtained from the Services to harass, abuse, intimidate or harm any individual;
(f) misuse our support services or submit knowingly false, malicious or misleading reports of misconduct;
(g) use the Services in breach of any applicable law, regulation or regulatory requirement, including those relating to consumer protection, privacy and data protection, intellectual property or online safety;
(h) engage in unauthorised framing of, deep linking to, or other technical manipulation of the Services;
(i) upload, transmit or attempt to transmit any virus, malicious code, corrupted data or disruptive material, including material designed to impair, overload or interfere with the functionality or accessibility of the Services;
(j) use or attempt to use any automated means, including bots, spiders, scrapers, scripts or data extraction tools, to access, query or interact with the Services;
(k) remove, obscure or tamper with any copyright, trademark or proprietary rights notices appearing within the Services or the Content;
(l) impersonate any person or entity, misrepresent your identity, or attempt to use the identity or credentials of another person;
(m) upload, transmit or deploy any tracking, monitoring or passive data collection mechanism, including gifs, pixels, beacons or equivalent technologies, except where expressly permitted by law and with our authorisation;
(n) interfere with, disrupt or impose an unreasonable burden on the Services or any servers, networks or infrastructure connected to the Services;
(o) harass, intimidate or threaten any of our employees, contractors or agents in connection with the provision of the Services;
(p) attempt to bypass, override or defeat any technical measure intended to restrict or control access to the Services;
(q) copy, adapt or reproduce any part of the Services’ software, including source code, scripts, game logic or functional components;
(r) decipher, decompile, disassemble or reverse engineer any software or proprietary technology forming part of the Services, except to the limited extent expressly permitted by applicable law; and
(s) deploy or distribute any automated system or program (including spiders, robots, offline readers or automated scripts) that accesses the Services, other than through standard search engine or browser technologies.
Any breach of this Section 7 constitutes a material breach of these Legal Terms and may result in immediate suspension or termination of your access to the Services.
The Services do not provide functionality for users to submit, upload, publish or otherwise post content publicly to the Services. No forums, comment areas, public posting features, social interaction tools or equivalent facilities are offered.
Any information you choose to provide to us, including enquiries, corrections or feedback, must be submitted through direct communication channels such as support@realplaysonline.com or other designated submission forms. All such submissions are governed by Section 2.3 of these Legal Terms.
You acknowledge and agree that we may access, store, process and use any information (including personal data) you provide to us in accordance with our Privacy Policy and your selected preferences, including cookie and tracking choices implemented pursuant to the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
By providing suggestions, commentary or any form of feedback concerning the Services, you grant us a perpetual, irrevocable, worldwide, royalty free and fully transferable licence to use, reproduce, adapt, publish, disclose and otherwise exploit such feedback for any lawful purpose, commercial or otherwise, without any obligation to credit or compensate you.
The Services may contain links to external websites, services, applications and other online resources controlled or provided by third parties, together with text, graphics, images, data, software and other materials created, produced or supplied by such third parties (“Third Party Content”). We do not investigate, monitor, verify or approve Third Party Content for accuracy, completeness, reliability, legality, compliance, suitability or performance, and we accept no responsibility or liability for Third Party Content made available through the Services.
The inclusion of Third Party Content or hyperlinks within the Services does not constitute our endorsement, approval or recommendation. If you choose to access any third party website or interact with any Third Party Content, you do so entirely at your own risk. You are responsible for reviewing and complying with all applicable terms, conditions, privacy policies and practices imposed by the relevant third party.
We reserve the right, but not the obligation, to: (1) monitor, audit and review the Services for compliance with these Legal Terms and for any unlawful, improper or unauthorised activity; (2) take any enforcement action we deem appropriate against any person who breaches these Legal Terms or applicable law, including reporting such conduct to law enforcement, regulators or other competent authorities; (3) refuse, restrict, suspend, limit or disable access to the Services, in whole or in part, where such action is necessary or appropriate to protect the integrity of the Services, other users, or our legitimate interests; (4) remove, disable or block any files, data or materials that impose an unreasonable burden on our technical infrastructure or that adversely affect the performance or security of the Services; and (5) administer, maintain and operate the Services in any manner necessary to safeguard our rights, protect our systems and ensure the lawful and proper functioning of the Services.
We are under no obligation to take any of the above measures and shall not be liable for any decision to act or omit to act in connection with this Section.
We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and, where applicable, PECR. Our Privacy Policy forms part of these Legal Terms and explains how and why we collect, use, share and retain personal data, including details of cookies and similar technologies, consent controls, lawful bases, and your rights.
By accessing or using the Services, you acknowledge and agree that your personal data may be collected, stored and processed as described in our Privacy Policy.
Where we transfer personal data outside the United Kingdom, we will do so in accordance with applicable data protection law, including by relying on an adequacy regulation where available or by implementing appropriate safeguards (for example, the UK International Data Transfer Agreement or other lawful transfer mechanism), as further described in our Privacy Policy.
You are responsible for ensuring that any personal data you provide to us is accurate and that you have the right to provide it. You must not provide personal data about another person unless you are lawfully permitted to do so.
These Legal Terms shall remain in full force and effect for so long as you access or use the Services.
WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, TO DENY, RESTRICT, SUSPEND OR TERMINATE ACCESS TO OR USE OF THE SERVICES (INCLUDING BY BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY OR COVENANT CONTAINED IN THESE LEGAL TERMS OR FOR VIOLATION OF ANY APPLICABLE LAW OR REGULATION.
As the Services do not provide user accounts or profiles, any termination or restriction imposed under this Section shall apply to future attempts to access or use the Services, regardless of the identity, device or technical method employed. WE RESERVE THE RIGHT TO TAKE ANY APPROPRIATE LEGAL ACTION, INCLUDING WITHOUT LIMITATION PURSUING CIVIL, CRIMINAL AND INJUNCTIVE REMEDIES.
We reserve the right to change, modify, remove, suspend or update any aspect of the Services at any time and for any reason, at our sole discretion and without notice. We have no obligation to update, maintain or continue providing any particular content, game, feature, functionality or component of the Services. We may modify or discontinue all or any part of the Services at any time.
We do not warrant or guarantee that the Services will be available, uninterrupted, secure or error free at all times. The Services may be subject to delays, outages, maintenance operations, system failures, software issues, security events or other technical problems. You agree that we shall have no liability for any loss, damage, inconvenience or inability to access or use the Services arising from downtime, unavailability or discontinuation, to the maximum extent permitted by law.
Nothing in these Legal Terms shall be construed as requiring us to support, maintain, correct, update or release new versions of the Services.
These Legal Terms, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and the Platform irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Legal Terms, the Services or the Site.
If you access or use the Services from outside the United Kingdom, you do so at your own risk and are solely responsible for compliance with any applicable local laws, regulations or restrictions.
The parties agree that any dispute, controversy or claim arising out of or in connection with these Legal Terms (a “Dispute”) may be addressed in accordance with the procedures set out below. Nothing in this Section limits your statutory rights under the laws of England and Wales, including rights that cannot lawfully be excluded or restricted, nor does it prevent either party from commencing proceedings before the courts of England and Wales in accordance with Section 15.
The Services may contain typographical errors, inaccuracies, omissions or outdated information. We reserve the right to correct any such errors, inaccuracies or omissions and to amend, update or revise information contained within the Services at any time and without prior notice. Nothing in this Section imposes any obligation on us to maintain or update the Services on a continuous basis.
Any information made available through the Services is provided for general entertainment and informational purposes only. To the maximum extent permitted by law, we make no representation, warranty or guarantee as to the accuracy, completeness, suitability, reliability or currency of any information made available through the Services.
THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, COMPATIBILITY, AVAILABILITY, NON-INFRINGEMENT, AND THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, SECURE OR FREE FROM HARMFUL COMPONENTS.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING:
(a) GAME AVAILABILITY, PERFORMANCE, DIFFICULTY, FUNCTIONALITY OR OUTCOMES;
(b) COMPATIBILITY WITH YOUR DEVICE, BROWSER, OPERATING SYSTEM, NETWORK OR SETTINGS;
(c) THE ACCURACY OR RELIABILITY OF ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES; OR
(d) ANY WEBSITES, APPLICATIONS OR SERVICES LINKED TO OR INTEGRATED WITH THE SERVICES.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE SHALL NOT BE LIABLE FOR ANY:
(1) ERRORS, MISTAKES OR INACCURACIES OF CONTENT OR MATERIALS;
(2) PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SERVICES;
(3) UNAUTHORISED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL DATA STORED THEREIN;
(4) INTERRUPTION, DELAY OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES;
(5) BUGS, VIRUSES, TROJAN HORSES OR OTHER MALICIOUS CODE TRANSMITTED BY ANY THIRD PARTY; OR
(6) ERRORS OR OMISSIONS IN ANY CONTENT OR MATERIALS, OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES.
WE DO NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE PROVIDED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE OR ANY WEBSITE OR APPLICATION FEATURED IN ANY ADVERTISEMENT. YOU MUST EXERCISE YOUR OWN SKILL AND JUDGMENT BEFORE ENGAGING WITH ANY THIRD PARTY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, OUR DIRECTORS, EMPLOYEES, CONTRACTORS OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY OR ANY OTHER ECONOMIC LOSS ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
AS ACCESS TO THE SERVICES IS PROVIDED FREE OF CHARGE, YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL HAVE NO LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THESE LEGAL TERMS OR THE SERVICES EXCEPT TO THE EXTENT THAT LIABILITY CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE LAW.
NOTHING IN THESE LEGAL TERMS EXCLUDES OR LIMITS LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR:
(a) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; OR
(b) FRAUD OR FRAUDULENT MISREPRESENTATION.
WHERE LIABILITY CANNOT BE EXCLUDED BUT MAY LAWFULLY BE LIMITED, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL LOSSES ARISING OUT OF OR IN CONNECTION WITH THESE LEGAL TERMS OR THE SERVICES (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE) SHALL BE LIMITED, AT OUR OPTION, TO:
- THE PROVISION OF ACCESS TO THE SERVICES AGAIN; OR
- A COMPARABLE NON MONETARY REMEDY.
TO THE EXTENT PERMITTED BY LAW, ALL WARRANTIES, CONDITIONS, REPRESENTATIONS AND OTHER TERMS (WHETHER EXPRESS, IMPLIED OR STATUTORY) ARE HEREBY EXCLUDED.
THIS SECTION 19 APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW AND PREVAILS OVER ANY OTHER PROVISION OF THESE LEGAL TERMS IN THE EVENT OF ANY INCONSISTENCY.
You agree to defend, indemnify and hold us harmless, together with our affiliates and our respective officers, directors, employees, contractors and agents, from and against any loss, damage, liability, claim, demand, cost or expense (including reasonable legal fees and expenses) arising out of or in connection with:
(1) your access to or use of the Services;
(2) your breach of these Legal Terms;
(3) any breach of your representations or warranties under these Legal Terms; or
(4) your infringement or violation of any rights of a third party, including without limitation intellectual property rights, privacy rights or proprietary rights.
We reserve the right, at your expense, to assume the exclusive defence and control of any claim or matter subject to indemnification under this Section. You agree to cooperate fully, at your expense, with our defence and handling of any such claim. We shall use reasonable efforts to notify you of any claim, action or proceeding that is subject to this indemnification once we become aware of it.
We may collect, retain and process limited technical, analytical and usage data generated through your access to and interaction with the Services. Such data may include server logs, device and browser information, approximate location derived from IP address, anonymised or aggregated usage metrics, diagnostic information and other data necessary for the operation, maintenance, optimisation and security of the Services. We do not collect or store payment information, account credentials or transactional data through the Services, as the Services do not facilitate payments or user accounts.
We implement reasonable administrative, organisational and technical safeguards designed to protect the integrity and security of the Services. However, you acknowledge that transmission of data via the internet is not entirely secure and we cannot guarantee absolute security.
To the extent that you submit, transmit or otherwise provide any information to us, you remain solely responsible for maintaining your own copies, backups and records of such information.
To the maximum extent permitted by law, we shall have no liability to you for any loss, deletion, corruption, alteration or unauthorised access of data, whether arising from technical failure, third party interference or any other cause.
Your access to and use of the Services, together with any emails you send to us or any online forms you complete, constitute electronic communications. You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically, whether by email or through the Services, satisfy any legal requirement that such communications be in writing.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, ELECTRONIC CONTRACTS AND OTHER ELECTRONIC RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF ANY INTERACTIONS INITIATED OR COMPLETED BY US OR THROUGH THE SERVICES, TO THE MAXIMUM EXTENT PERMITTED BY LAW. You waive any rights or requirements under applicable law that mandate an original (non electronic) signature, physical documentation, or the delivery or retention of paper records.
These Legal Terms, together with any policies, notices or operating rules published by us on or in connection with the Services, constitute the entire agreement and understanding between you and us in relation to your use of the Services. You acknowledge that you have not relied on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Legal Terms, and you agree that you shall have no claim for innocent or negligent misrepresentation based on any statement in connection with the Services. Nothing in this Section limits liability for fraud or fraudulent misrepresentation.
Our failure to exercise or enforce any right or provision of these Legal Terms shall not constitute a waiver of that right or provision. A waiver shall be effective only if expressly made in writing. These Legal Terms shall operate to the fullest extent permitted by applicable law.
We may assign, transfer or delegate any of our rights or obligations under these Legal Terms at any time without notice. You may not assign or transfer any rights or obligations without our prior written consent.
We shall not be liable for any delay, failure or interruption in performing our obligations where such delay or failure results from any cause beyond our reasonable control, including without limitation acts of God, acts of government or regulators, interruption of telecommunications or network services, cyber attacks, system failures, industrial disputes, pandemics, or matters arising from third party suppliers.
If any provision or part of a provision of these Legal Terms is found to be unlawful, void or unenforceable, that provision or part shall be deemed severed from these Legal Terms and shall not affect the validity or enforceability of the remaining provisions.
Nothing in these Legal Terms creates any partnership, joint venture, employment, fiduciary or agency relationship between you and us. You agree that these Legal Terms shall not be construed against us solely by virtue of having drafted them.
We may amend, update or revise these Legal Terms from time to time to reflect changes in law, regulatory requirements, operational needs or the Services provided through the Site. Any revised version will take effect immediately upon publication unless otherwise stated. The “Last updated” date at the top of these Legal Terms indicates when the most recent changes were made.
Where changes are material or may reasonably affect your rights or obligations, we may provide additional notice, which may include an on-site notification. Your continued access to or use of the Services after any updated version of these Legal Terms is published constitutes your acknowledgement of the changes and your agreement to be bound by the revised terms.
You are responsible for reviewing these Legal Terms periodically to remain informed of any updates. If you do not agree with the amended version, you must discontinue use of the Services immediately.
Access to and use of the Services is strictly limited to individuals who are eighteen (18) years of age or older.
By accessing or using the Services, you represent and warrant that you are at least eighteen (18) years old. If you are not at least eighteen (18) years old, you must not access or use the Services.
For the avoidance of doubt, the Services are a free online entertainment platform only. No payments are accepted and no prize-based or money’s worth features are offered.
All enquiries, requests, complaints, legal notices or correspondence relating to the Site, the Services, these Legal Terms, or any matter governed by them must be submitted in writing using the contact details set out below. This requirement exists to ensure appropriate review, handling and record-keeping in accordance with the laws of England and Wales and applicable UK legal and regulatory requirements.
Email Address: support@realplaysonline.com
All written communications submitted under this Section must include:
- your full legal name and valid contact details;
- a clear and precise statement identifying the subject matter and purpose of the correspondence;
- a detailed description of the issue, request, complaint or matter raised; and
- any relevant supporting documentation or information reasonably required to assess and process the submission.
We are committed to handling all valid correspondence with diligence, fairness and transparency. Where necessary, we reserve the right to request verification of identity or additional information in order to ensure that personal data, confidential information and legally sensitive material are disclosed only to the correct individual and that the correspondence is handled securely and accurately.
Responses will be provided within the timeframes required by applicable law. Where no specific statutory timeframe applies, responses will be issued within a reasonable period, taking into account the nature, complexity and volume of the correspondence received.
This contact channel is reserved exclusively for formal correspondence, including legal, regulatory, policy-related and statutory matters. General enquiries, technical issues, gameplay questions or routine communications should be submitted through any standard support or contact mechanisms made available on the Site and are not treated as formal correspondence under these Legal Terms.
Play Responsibly
Enjoy the games, take breaks when needed, and keep things balanced for your wellbeing.
